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정보보호 관리체계 ISMS 획득

고객님의 소중한 정보는 안전하게 관리되고 있습니다.
정보보호 관리체계 상세
회사명 롯데렌탈(주)
인증범위 자동차 및 일반상품 렌탈 서비스
유효기간 2014년 10월 31일 ~ 2017년 10월 30일

Date & Time

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Pickup Date & Time
Return Date & Time
YYYY-MM-DD
  • The standard business hours are 08:30 to 20:00, and there may be fewer available for selection.
  • Reservations are available in the Seoul vicinty, 4 hours from now, Daejeon/Chungcheong/Sejong/Gwangju/Jeolla are 4 hours from now,
    and other locations, 6 hours from now.

Date & Time

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Pickup Date & Time
Return Date & Time
YYYY-MM-DD
  • The standard business hours are 08:30 to 20:00, and there may be fewer available for selection.
  • Reservations are available in the Seoul vicinty, 4 hours from now, Daejeon/Chungcheong/Sejong/Gwangju/Jeolla are 4 hours from now,
    and other locations, 6 hours from now.

Location

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Pickup Location
  • Additional charge will be added if return location is different from pick up location.
Return Branch

Location

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Pickup Location
  • Additional charge will be added if return location is different from pick up location.
Return Branch

Delivery Service (DS)

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Information for Delivery Service (DS)

Information for Delivery Service (DS) information
Target Lotte rent-a-car member(Non-members can use Delivery Service after sign up for membership.)
Amount used Price: 15,000KRW / addition to rental fare
Payment method Creditcard with renter's name is required(corporate creditcard is available)
Serviceability Time and locations
  • morning 09:30~18:00 (Minimum 48 hours of lead time is required.)
  • With less than 48 hours of rental period, please contact to your selected location for availability.
    • Gangnam (02-3443-8000)
    • Nonhyeon (02-511-1001)
    • Jamsil (02-2203-8000)
    • Express Bus Terminal (02-3444-8000)
    • Guro (02-3664-8000)
    • Gangbuk (02-922-8000)
    • Seoul Station (02-715-0010)
    • Yeouido (02-785-8000)
  • Delivery service is not available when the service is lost.Customer contacts Please fill in exactly.

  • DS (Delivery Service) is for members only. (You can sign up for membership to use our DS)
  • If you choose i-PIN for verification, we might ask you for your residence id# to complete the Rental Agreement.
  • Reservation must be made by the renter. We might not able to provide DS if the actual renter did not make the reservaiton.
  • Service hours are different according to your location. (available area for DS: Entire Seoul)
  • DS rate is 15,000KRW (per rent), and additional fee will be charged if mileage exceeds 20km.
  • DS is payable with creditcard (or point) only with renter's name on it.
    (Payment can not be made for cash (cash / free pass) accompanied by credit information when rental vehicles are rented.)
  • Due to preparation of a vehicle and the driver, reservation must be made at least 48 hour prior to the pick up. The service may be limited according to the request of schedule change.
  • The vehicle shall arrive on your locaiton within 30 minutes from requested time depends on traffic.
  • Rental period starts from the moment that you sign on the rental agreement.
  • DS rate will be charged to the if a customer cancels DS due to change of mind,.
  • Booking time and location changes can be made only three hours prior to the appointment, and you must inquire directly to the relevant point. 
  • DS is a proactive call to location & Customer Center when Early / returning delay / period extension.
    • If you have not contacted location & Customer Center, the DS service may be limited.

Delivery Service provided locations

Seoul
Delivery Service provided locations information
provided locations Delivery Service provided locations
Gangnam Gangnam-gu, Seocho-gu, Songpa-gu, Seongdong-gu
Nonhyeon
Jamsil Songpa-gu, Gangdong-gu
Express Bus Terminal Seocho-gu, Gwanak-gu, Dongjak-gu, Yongsan-gu, Gangnam-gu
Guro Geumcheon-gu, Gwanak-gu, Yangcheon-gu, Dongjak-gu
Gangbuk Seongbuk-gu, Gangbuk-gu,, Dobong-gu, Nowon-gu
Seoul Station Yongsan-gu,, Mapo-gu, Jung-gu, Jongno-gu, Seodaemun-gu, Dongdaemun-gu
Yeouido Gangseo-gu, Yangcheon-gu, Yeongdeungpo-gu, Dongjak-gu, Yongsan-gu
  • In case of accident DS return is not possible. Please return the vehicle to your selected location.
  • Customers are responsible for parking fees and fines before the vehicle return.
  • Available location will be set auromatically after you input your address.
  • Assistance for DS: Contact Locations of Lotte rent-a-car, or customer center (1588-1230)

내륙 예약 안내

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  • 기간 선택

    • 단기렌터카 대여일은 현재일로부터 60일 이내에만 가능합니다. (단, 인천공항점은 90일까지 가능)
    • 대여시간이 24시간 이상인 경우에만 할인이 적용됩니다.
  • 지점 선택

    • 예약 시, 해당지점 영업시간 확인 바랍니다.
    • 대여 및 반납지점 선택시, 활성화 되어 있지 않은 지점은 대여를 할 수 없습니다.
    • 대여지점과 다른 지점으로 반납하실 경우 별도의 수수료가 부가됩니다.
  • 차량 선택

    • 차량 선택 시, 일반예약(차종 지정)과 알뜰카(차량 유형만 지정)
    • 일반예약은 회원/비회원, 알뜰카는 회원만 예약 가능합니다.
  • 인터넷 예약

    • 롯데렌터카 홈페이지를 통해 직접 예약을 하시는 고객님께서는 추가 5% 할인혜택을 제공해 드립니다.
  • 회원 예약

    • 롯데렌터카 회원은 35~55% 할인혜택 등 다양한 혜택을 누리실 수 있습니다.
      • 01. 아이디와 비밀번호 입력 후 로그인 진행
      • 02. 대여/반납일, 대여지점, 원하시는 차종을 순차적으로 조회 후 선택
      • 03. 비교 검색하여 원하는 조건 선택
      • 04. 옵션(내비게이션, CDW 등) 사항 선택 후 금액 확인
      • 05. 대여자격, 결제방법 등 렌터카 대여 안내 등을 확인 후 예약 진행
      • 06. 예약번호 및 예약 사항 확인
      • 07. 예약 완료
  • 비회원 예약

    • 01. 대여/반납일, 대여지점, 원하시는 차종을 순차적으로 조회 후 선택
    • 02. 비교 검색하여 원하는 조건 선택
    • 03. 옵션(내비게이션, CDW 등) 사항 선택 후 금액 확인
    • 04. 대여자격, 결제방법 등 렌터카 대여 안내 등을 확인 후 예약 진행
    • 05. 예약번호 및 예약 사항 확인
    • 06. 예약 완료
  • 예약 및 결제 안내

    • 롯데렌터카 고객 센터 1588-1230으로 연락주시면 예약전문 상담원이 친절하게 예약을 도와드립니다.
      • 운영시간 : 08:30~20:00 (365일 연중 무휴)
  • 지점 방문 예약

    • 롯데렌터카 지점을 방문하시어 예약을 하시면 친절한 상담과 함께 대여 차량을 직접 보고 예약하실 수 있습니다. 
    • 각 지점별 영업시간이 상이하오니 방문하시고자 하는 지점의 영업시간을 확인하신 후 방문하시기 바랍니다.

제주 예약 안내

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  • 기간 선택

    • 단기렌터카 대여일은 현재일로부터 60일 이내에만 가능합니다. (단, 인천공항점은 90일까지 가능)
    • 대여시간이 24시간 이상인 경우에만 할인이 적용됩니다.
  • 지점 선택

    • 예약 시, 해당지점 영업시간 확인 바랍니다.
    • 대여 및 반납지점 선택시, 활성화 되어 있지 않은 지점은 대여를 할 수 없습니다.
    • 대여지점과 다른 지점으로 반납하실 경우 별도의 수수료가 부가됩니다.
  • 차량 선택

    • 차량 선택 시, 일반예약(차종 지정)과 알뜰카(차량 유형만 지정)
    • 일반예약은 회원/비회원, 알뜰카는 회원만 예약 가능합니다.
  • 인터넷 예약

    • 롯데렌터카 홈페이지를 통해 직접 예약을 하시는 고객님께서는 추가 5% 할인혜택을 제공해 드립니다.
  • 회원 예약

    • 롯데렌터카 회원은 35~55% 할인혜택 등 다양한 혜택을 누리실 수 있습니다.
      • 01. 아이디와 비밀번호 입력 후 로그인 진행
      • 02. 대여/반납일, 대여지점, 원하시는 차종을 순차적으로 조회 후 선택
      • 03. 비교 검색하여 원하는 조건 선택
      • 04. 옵션(내비게이션, CDW 등) 사항 선택 후 금액 확인
      • 05. 대여자격, 결제방법 등 렌터카 대여 안내 등을 확인 후 예약 진행
      • 06. 예약번호 및 예약 사항 확인
      • 07. 예약 완료
  • 비회원 예약

    • 01. 대여/반납일, 대여지점, 원하시는 차종을 순차적으로 조회 후 선택
    • 02. 비교 검색하여 원하는 조건 선택
    • 03. 옵션(내비게이션, CDW 등) 사항 선택 후 금액 확인
    • 04. 대여자격, 결제방법 등 렌터카 대여 안내 등을 확인 후 예약 진행
    • 05. 예약번호 및 예약 사항 확인
    • 06. 예약 완료
  • 예약 및 결제 안내

    • 롯데렌터카 고객 센터 1588-1230으로 연락주시면 예약전문 상담원이 친절하게 예약을 도와드립니다.
      • 운영시간 : 08:30~20:00 (365일 연중 무휴)
  • 지점 방문 예약

    • 롯데렌터카 지점을 방문하시어 예약을 하시면 친절한 상담과 함께 대여 차량을 직접 보고 예약하실 수 있습니다. 
    • 각 지점별 영업시간이 상이하오니 방문하시고자 하는 지점의 영업시간을 확인하신 후 방문하시기 바랍니다.

My Branch

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If you select a point on the My Branch list rent my point and return point is automatically registered.

My Branch list information
My Local My Branch

L.POINT 자동 전환 안내

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기존 롯데렌터카 회원이 L.POINT로 신규 가입할 경우
L.POINT 통합회원으로 자동전환 됩니다.

Search address

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Search

Examples : 209, Sejong-daero | 1595, Sangam-dong

  • If the Road address is not detected, please check at http://www.juso.go.kr.
address information
No Road address Zip code

Search address

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Search

Examples : 209, Sejong-daero | 1595, Sangam-dong

  • * If the Road address is not detected, please check at http://www.juso.go.kr.
address information
No Road address Zip code

Branch Info

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Members Benefits

Member Discount

Up to 60% Discount!

Get 35%~45% Off of your short term rental fee.

Members Discount information
Category General Member Gold Member Double Gold Member
Discount Rate
(Online Discount Rate)
Weekdays 35% (40%) 40% (45%) 45% (50%)
Weekend
(Holidays)
35% (40%) 40% (45%) 45% (50%)
  • Discount only applies to general vehicle rental (24 hours or more), and different rate applies to Jeju location.
  • Discount offer cannot be combined for the rental fee.Ex) Membership discount cannot be combined with a promotional discount.

Weekend Criteria

  • Holiday (Weekends) : Friday 12AM - Sunday 11:59 PM
  • (Public) Holiday: Day before the holiday 12AM - Holiday 11:59 PM

Details of Member Level Benefits

normal Member Discount information
Eligibility Sign up for membership on website.
Free Upgrade Benefit A free vehicle upgrade service is provided when you reach a certain rental frequency at each membership level When you rent a car for 5th, 15th, 25th, 35th, 45th, or 55th time (+10 rentals unit) Compact vehicle for the appointment -> upgrade to intermediate-sized vehicle Intermediate-sized vehicle for the appointment -> upgrade to full-sized vehicle
  • CDW and late fees shall be applied based on the upgraded vehicle type
  • Premium vehicles, imported vehicles, SUVs/RVs, and vans are excluded from the upgrade promotion
  • Only the corresponding vehicle availability applies (no rain checks)
  • Please apply in advance for the upgrade service so that we have enough time to have your car ready. For further questions, please ask in any office.
Free Pass Benefit A one-day (24-hour) free pass is provided when you reach a certain rental frequency at each membership level When you accumulate a history of five rentals, a free pass for a compact vehicle rental is provided When you accumulate a 10, 20, 30, 40, or 50 (+10 rental units) rental history, a free pass for an intermediate-size vehicle is provided. Example: When you return your fifth rental car, a mobile free pass will be provided which can be used towards your sixth rental within the valid period.
  • However, you must sign up for CDW
  • Expiration date: 6 months after the issued date
Birthday Discount Benefits 50% discount offer
  • Birthday discount is limited for peak season.
  • Customers with birthday in July → discount can be applied in June.
  • Customers with birthday in August → discount can be applied in September.
Additional Discount Benefits
  • CDW 20% discount
  • Additional 5% off when you make online reservation
  • Additional 5% off on weekdays
  • Rental records and Point Accumulation is based on a single lessee (who signs the contract).
  • Internet reservation is only available once during a single period.
gold Member Discount information
Eligibility Have 7 or more vehicle rental records, after signing up as a general member. Gold Member benefits apply upon your 8th rental.
Free Upgrade Benefit A free vehicle upgrade service is provided when you reach a certain rental frequency at each membership level When you rent a car for 5th, 15th, 25th, 35th, 45th, or 55th time (+10 rentals unit) Compact vehicle for the appointment -> upgrade to intermediate-sized vehicle Intermediate-sized vehicle for the appointment -> upgrade to full-sized vehicle
  • CDW and late fees shall be applied based on the upgraded vehicle type
  • Premium vehicles, imported vehicles, SUVs/RVs, and vans are excluded from the upgrade promotion
  • Only the corresponding vehicle availability applies (no rain checks)
  • Please apply in advance for the upgrade service so that we have enough time to have your car ready. For further questions, please ask in any office.
Free Pass Benefit A one-day (24-hour) free pass is provided when you reach a certain rental frequency at each membership level When you accumulate a history of five rentals, a free pass for a compact vehicle rental is provided When you accumulate a 10, 20, 30, 40, or 50 (+10 rental units) rental history, a free pass for an intermediate-size vehicle is provided. Example: When you return your fifth rental car, a mobile free pass will be provided which can be used towards your sixth rental within the valid period.
  • However, you must sign up for CDW
  • Expiration date: 6 months after the issued date
Birthday Discount Benefits 55% discount offer
  • Birthday discount is limited for peak season.
  • Customers with birthday in July → discount can be applied in June.
  • Customers with birthday in August → discount can be applied in September.
Additional Discount Benefits
  • CDW 20% discount
  • Additional 5% off when you make online reservation
  • Additional 5% off on weekdays
Further Benefits
  • Membership Upgrade Gift Mobile Gift card (values at 3,000won)
  • Only available to newly upgraded member who have agreed to receive SMS messages.
  • Rental records and Point Accumulation is based on a single lessee (who signs the contract).
  • Internet reservation is only available once during a single period.
double gold Member Discount information
Eligibility Have 40 or more vehicle rental records after signing up as a general member. Double Gold Member benefits apply upon your 41th rental.
Free Upgrade Benefit A free vehicle upgrade service is provided when you reach a certain rental frequency at each membership level When you rent a car for 5th, 15th, 25th, 35th, 45th, or 55th time (+10 rentals unit) Compact vehicle for the appointment -> upgrade to intermediate-sized vehicle Intermediate-sized vehicle for the appointment -> upgrade to full-sized vehicle
  • CDW and late fees shall be applied based on the upgraded vehicle type
  • Premium vehicles, imported vehicles, SUVs/RVs, and vans are excluded from the upgrade promotion
  • Only the corresponding vehicle availability applies (no rain checks)
  • Please apply in advance for the upgrade service so that we have enough time to have your car ready. For further questions, please ask in any office.
Free Pass Benefit A one-day (24-hour) free pass is provided when you reach a certain rental frequency at each membership level When you accumulate a history of five rentals, a free pass for a compact vehicle rental is provided When you accumulate a 10, 20, 30, 40, or 50 (+10 rental units) rental history, a free pass for an intermediate-size vehicle is provided. Example: When you return your fifth rental car, a mobile free pass will be provided which can be used towards your sixth rental within the valid period.
  • However, you must sign up for CDW
  • Expiration date: 6 months after the issued date
Birthday Discount Benefits 60% discount offer
  • Birthday discount is limited for peak season.
  • Customers with birthday in July → discount can be applied in June.
  • Customers with birthday in August → discount can be applied in September.
Additional Discount Benefits
  • CDW 20% discount
  • Additional 5% off when you make online reservation
  • Additional 5% off on weekdays
Further Benefits Membership Upgrade Gift Mobile Gift card (values at 5,000won) Only available to newly upgraded members who have agreed to receive SMS messages. When rented for 72 hours or more during weekdays, free rental return service within vicinity (5Km or less)
  • excludes Jeju
  • Service only available for request made 24hours prior, and subject to change during high season, etc.
  • Rental records and Point Accumulation is based on a single lessee (who signs the contract).
  • Internet reservation is only available once during a single period.

Points Redemption Criteria

If 50,000 or more Rent-A-Car points have accumulated, it is possible to cash out points for use towards car rental at any LOTTE Rent-A-Car location.

  • LOTTE rent-a-car points can be redeemed if 50,000 or more have accumulated.
  • Points redemption is only available for general vehicle rentals for less than 30days.
  • Points redemption is only available towards rental fee. (CDW, DS, one-way rental, refueling service charge not available)
  • Please check your points balance when making reservations, and mark the box if you would like to use your points  and if your points are 50,000 or more. Type in the amount of points you would like to redeem.
  • Points Redemption will take place on the day of rental, at the rental location.
  • If points are redeemed towards the rental fee, redeemed amount does not apply to points accumulation.
  • However, this only applies to the points accumulated before January 12, 2015.If 50,000P or more rental points are accumulated, the remaining points may be used.

Converting your points to a discount coupon

If your cumulative point is less than 50,000 points, you can exchange with 50%~60% discount coupon.

  • If your total rental points are 50,000 P or less, you may request the conversion to discount coupons for rental.
  • (General Member 50% discount coupon / Gold Member 55% discount coupon / Double Gold Member 60% discount coupon)
  • Partial request of [point conversion] is also available
  • ex) 25,000 point for 1 discount tickets Deduct → 10,000 point for a discount tickets and remaining 15,000 point can be used for another discount tickets subsequently
Converting your points to a discount coupon information
Total Rental Points Redemption Detail Etc
1~9,999 50~60% off Discount Coupon(1 Ticket)
  • Car types : All cars (Imported cars excluded)
  • Available location : All locations (excluding Jeju)
  • Expiration period : 1 year after emission
10,000~19,999 50~60% off Discount Coupon(2 Ticket)
20,000~29,999 50~60% off Discount Coupon(3 Ticket)
30,000~39,999 50~60% off Discount Coupon(4 Ticket)
40,000~49,999 50~60% off Discount Coupon(5 Ticket)
  • Point conversion request is available through the website or customer service (1588-1230)
  • If you have any additional questions, please make inquiries through the website customer service or call our customer service (1588-1230)
  • The request period is until the last day of every month, and the discount coupon will be sent to you via SMS the next month.
  • This policy may be modified by the company at its sole discretion, and a new provision shall prevail over the previous provision.

Auto Accident Car Damage Waiver (CDW)

Additional 20% Discount

Get 20% off your CDW fee when you sign up for CDW.

All losses or damages to the rented vehicle, for any reason attributable to the customer, during the rental period iscustomer’s responsibility. However, Car Damage Waiver (CDW) is an optional service which offers protection from financialliability for losses or damages to the rented vehicle through your fault.

Vehicle Repair Cost

All losses or damages to the rented vehicle, for any reason attributable to the customer, during the rental period is the customer’s responsibility. (However, Car Damage Waiver (CDW) is an optional service which offers protection from financial liability for loss or damage to the rented vehicle through your fault.)

Compensation for Inactive Vehicle

If the rented vehicle needs to be repaired from the accident, the customer is responsible for the loss of revenue for the rental car during the repair period. In such case, the customer will be charged for 50% of normal rental fee.

Insurance Rental Loss Deductible

By paying 300,000won, you are automatically signed up and will have a worry-free insurance rental.

International Hertz Reservation Discount Service

Up to 25% Discount

Get 10% - 25% off when you make a Hertz car rental reservation through LOTTE Rent-A-Car international service

  • When you use LOTTE rent-a-car international reservation service, you can conveniently use Hertz Car Rental in over 150 countries, 6,500 locations, with a 550,000 vehicle inventory.
  • Let us know in advance the type of a rental vehicle, return location, rental date, and arrival flight number when you make a reservation, and enjoy a more convenient and faster international car rental service. 10 - 25% discount available depending on locations.
  • International reservation is only available to lessees who are 25 years of age or older. Rental requirements and eligibility mayvary by location, so please review the information thoroughly when making reservation.

Branch Info

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