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Membership Benefits

  • Member’s discount up to 60% 
    weekdays and weekends.
  • Free vehicle upgrade /
    free passes provided.
  • Economic travel is possible through various
    travel information and discount coupons

User Agreement

LOTTE Rent A Car Internet Homepage Terms and Conditions

  • CHAPTER 1. GENERAL PROVISIONS
    • Article 1 (Purpose)
      • These terms and conditions, concerned with using LOTTE Rent-A-Car Internet Homepage (Hereinafter, the "Homepage".) operated by LOTTE Rental Co., Ltd. (Hereinafter, the "Company".) and internet-related services (Hereinafter, the "Service".) provided by Homepage shall be aimed to provide for rights, responsibilities and obligations of the Company and the users.
    • Article 2 (Definitions)
      • ① The "Homepage" refers to the web site where goods and services are transacted via information and communication equipment, such as computers, in order for the Company to provide goods or services to the users. It also refers to the business holder who operates the Company.
      • ② A "User" refers to members or non-members who get connected to the Homepage and receive the Service provided by the Company.
      • ③ A "Member" refers to a person who, registered as a member by providing his(or her. The same hereinafter.) personal information to the Company, is entitled to receive the Service provided by the Company on a continuous basis.
      • ④ An "Associate Member" refers to a person who use the Service provided by the Company without being registered as Member.
    • Article 3 (Display and Amendment)
      • ① The Company shall display these Terms and Conditions together with trade name, location of the place of business, name of the representative, business registration number, contact number (phone, facsimile, e-mail address, etc.) on the initial service page of the Homepage so that they are viewable to the Users; provided that the contents of the Terms and Conditions may be on another page accessible via hyperlink.
      • ② The Company may amend these Terms and Conditions to the extent not in conflict with relevant laws and regulations such as but not limited to Regulation of Standardized Contracts Act, Act on Consumer Protection in Electronic Commerce etc., Act on Door-to-door Sales, etc., Act on Promotion of Utilization of Communication Network, Framework Act on Consumers.
      • ③ These Terms and Conditions shall be amendable from time to time. If finding it necessary to amend the Terms and Conditions, the Company shall post on its Home Page the contents amended and the effective date of such amendment at least 30 days prior to such effective date and notify the Users thereof in any one or more methods set forth below: provided that, if such amendment disfavors any Member, such notification shall allow probation period of 30 days or longer.
        • - e-mail
        • - SMS on cell phone
        • - Sending a written notice or announcement on flyers
        • - Posting within the Company’s premises
        • - Contact by phone using contact information provided by a Member at the time of subscribing membership.
      • ④ When the Company notifies the effective date and contents of such amendment to Members by means of e-mail or a written notice, it shall be sent to the e-mail address or mailing address that was provided most recently.
      • ⑤ In case of amendment of the Terms and Conditions, the Terms and Conditions as amended shall apply to any agreement signed after the effective date of such Terms and Conditions, whereas those agreements signed prior thereto shall be subject to the Terms and Conditions as before amendment. However, if the User fails to express whether to agree to the amendment in case where the Company has sent a notice stating, "if the User fails to express whether to agree to the amendment within a reasonable time, the Terms and Conditions as amended shall apply," or sending such notice has not been feasible for an unavoidable cause, those agreements signed before such amendment shall be subject to the Terms and Conditions as amended.
      • ⑥ Any Member opposed to the Terms and Conditions as amended may cancel his membership.
      • ⑦ Matters not provided for in these Terms and Conditions and interpretation of these Terms and Conditions shall be governed by the laws and regulations set forth in Paragraph ○2, the Guidelines for Consumer Protection in Electronic Commerce set forth by the Fair Trade Commission, and general commercial practices.
    • Article 4 (Provision of Service and Change)
      • ① The Company shall provide the following Services via Homepage:
        • 1. Online vehicle rental, provision of information on relevant Services and reservation for vehicle rental;
        • 2. Renting vehicles which have been reserved and related works; and
        • 3. Other Services provided by LOTTE Rent-A-Car.
      • ② In the event of closing of reservation, change of vehicle specification, or for any unavoidable cause, the Company may change the vehicle to be made available under an agreement that will be signed in the future. In such a case, the description of changed vehicles on rental and Services as well as the day they are available shall be posted seven (7) days prior to said day in the same place where the present vehicles on rental and contents of Services are posted; unless such posting is impossible for an unavoidable circumstances which the Company faces.
      • ③ In case of changing the contents of the Service to be provided by the Company under the contract with Users for causes such as closing of reservation of vehicles on rental or renewed technical specification, the Company shall not be liable to pay for the damage sustained thereby, if any.
      • ④ If necessary, the Company may add to or change the contents of the Service.
    • Article 5 (Suspension of Service)
      • ① The Company may temporarily suspend providing Service in the event of repair, inspection, replacement, or disorder of information communication facilities such as computers, or other communication shutoff.
      • ② The Company shall not be liable for any damage sustained by any User or third party due to temporary suspension of Service under Paragraph ○1; unless any intent or gross negligence on the part of the Company has been involved.
  • CHAPTER 2. MEMBERSHIP
    • Article 6 (Membership Subscription)
      • ① A User can apply for subscription of a membership when he (or she. The same hereinafter.) gives his consent to these Terms and Conditions after filling in his basic member information either in a membership application form designated by the Company or in an online form obtained after such User has registered himself as a member in the Home Page.
      • ② A User’s pressing the button "I Agree" on the screen shall be deemed to constitute a lawful consent.
      • ③ Any person who desires to be a Member shall subscribe the membership in his real name and provide such information as required by the Company.
      • ④ The Company shall grant membership to those Users who filed application for membership under Paragraph ○1 unless such User falls into any of the following cases:
        • 1. The applicant has previously forfeited the membership under Article 7 (4) hereof; except where the Company approves of membership to be granted to the applicant again after three (3) years have passed since such forfeiture of the membership under Article 7 (4) hereof;
        • 2. The application contains any false information, omission or error;
        • 3. The applicant has bad credits; or
        • 4. Granting the applicant with membership is considered significantly adverse to the Company’s Service.
      • ⑤ Membership shall be deemed to be granted at the time the Company’s approval is communicated to the applicant.
      • ⑥ A Member shall promptly inform to the Company of any change of personal information such as but not limited to address, phone number, and e-mail, or amend the information as changed via Home Page or by means of wire or wireless notification. Members shall bear any disadvantage that may result from negligence in maintaining their personal information.
      • ⑦ No Member may assign, rent, or provide as security his membership to any third party.
    • Article 7 (Cancellation or Forfeiture of Membership)
      • ① A Member may at any time request the Company to cancel the membership, and the Company, when so requested, shall immediately process the cancellation of membership and delete the member’s grade and points; provided that information on customer and transactions shall be maintained before being destroyed for a certain period for which such information can be or shall be maintained pursuant to relevant laws or regulations such as the Commercial Code, Act on Consumer Protection in Electronic Commerce, etc.
      • ② After completion of membership cancellation, re-subscription of membership may be restricted for 30 days for the purpose of preventing wrongful use of beneficiary events exclusive for new members, etc.
      • ③ Membership shall be extinguished upon the Member’s death.
      • ④ The Company may, upon notice to the Member, cancel his membership if the Member:
        • 1. has provided false information or someone else’s name in application;
        • 2. is delinquent in making payment for vehicles rented via the Company or any other payment owed to the Company as a Member in connection with using the Service of the Company;
        • 3. interferes with someone else’s enjoyment of Service or misuse someone else’s information or otherwise jeopardize the order of electronic commerce;
        • 4. has committed an act forbidden by laws and regulations or these Terms and Conditions or any act in conflict with the society’s good moral or order by using the Company, Service, or the Company’s Home Page;
        • 5. has otherwise materially breached this Terms and Conditions; or
        • 6. has had his credit rating worsened significantly since subscribing the membership.
      • ⑤ Any Member who has forfeited his membership under Paragraph 4 shall be entitled to have his explanation heard within 90 days from the receiving the notice from the Company relating causes for membership forfeiture.
      • ⑥ In order to prevent wrongful use of the Service and any damage to any other Member, the Company will maintain information on a Member who has forfeited membership under Paragraph 4 for five (5) years from the final decision for such forfeiture, during which reapplication for membership and/or Service may be restricted.
    • Article 8 (Notice to Members)
      • ① The Company may send notice to Members by e-mail to the e-mail address that has been submitted by each Member. The methods and effect of notice set forth in Article 3 shall be applied mutatis mutandis to each individual or general notice prescribed by relevant provisions hereof.
      • ② For general notice to Members unspecified, the Company may post it on its Home Page for at least one (1) week, in lieu of individual notice; provided that the Company shall send individual notice with regards to matters materially affecting transactions of the particular Member.
  • CHAPTER 3. RESERVATION FOR RENTAL
    • Article 9 (Reservation Request)

      A User shall request for reservation in any of the following methods.

      • ① Online at the Home Page.
        • 1. Enter name, address and phone number.
        • 2. Enter the day of car pick-up and return.
        • 3. Enter the place for car pick-up and return.
        • 4. Check the car to be rented, rental charge, and liability to compensate loss of use.
        • 5. Indicate that the User agrees to this Terms and Conditions.
        • 6. Give a confirmation of matters on reservation or consent to the Company’s confirmation thereof.
      • ② By phone.
    • Article 10 (Completion of Reservation)
      • ① The Company shall approve of reservation under Article 9 unless:
        • 1. The application contains false information, omission or error;
        • 2. It does not satisfy the following car rental requirements:
          • a. mainland-passenger car: over 21 years of age, international driving permit issued one (1) year or longer before / luxury car: over 21 years of age, international driving permit issued one (1) year or longer before / van with passenger capacity of 11 or more: over 21 years of age, international driving permit issued three (3) years or longer before;
          • b. Cheju- passenger car and luxury: over 21 years of age, international driving permit issued one (1) year or longer before / van with passenger capacity of 11 or more: over 21 years of age, international driving permit issued three (3) years or longer before; or
        • 3. It finds approval of the requested rental to be unreasonable due to closing of reservation of the car to be rented or change of car specification.
      • ② Reservation of car rental shall be deemed to be completed at the moment: when the window containing reservation number is shown to the User, in case of Home Page reservation; and when such reservation number is notified to the User over phone, in case of reservation by phone.
    • Article 11 (Notice of Confirmation / Change and Cancellation of Reservation)
      • ① Upon completion of reservation of car rental for a User, the Company will notify the User of confirmation of the reservation.
      • ② The user, if finding any inconsistency with his intention expressed for reservation, may request for change of matters on reservation or cancellation thereof after receipt of confirmation of reservation and at latest 24 hours prior to the scheduled car pick-up time.
      • ③ Upon receipt of a request from the User for change of matters on reservation or cancellation thereof at latest 24 hours prior to the scheduled car pick-up time, the Company shall process a change or cancellation as requested.
      • ④ If the User fails to show up at the relevant branch until the reserved time without having made a request for change or cancellation or otherwise contacted the Company, the User will forfeit the reservation as well as 1,000 points.
    • Article 12 (Cancellation of Reservation and Refund)
      • ① After completion of reservation, should the company be unable to deliver the car or provided the Service due to irregularity of the car or computer network or otherwise, the Company shall immediately notify the reason thereof to the User and proceed to terminate the Agreement within seven (7) days from receiving payment in case where the Company has already received payment, or, otherwise, from the day on which such reason took place.
      • ② In any of the following cases, the Company shall proceed with refund, return and exchange at the request of the User not later than the business day following the return of the car which has already been rented. In this connection, the period during which the User can make a request shall be from the day on which the car is delivered to the User until the scheduled day of returning the car.
        • 1. The reserved car does not conform to the request of the User or information provided by the Company; or
        • 2. The reserved car has damage or destruction; except where such damage or destruction is due to a cause for which the User is accountable.
      • ③ For car rental, the Company may request for the User’s personal credit information in lieu of a separate guarantee process. If the User does not give consent or the User’s credit fails to satisfy the Company’s criteria (default in payment, bad credit, etc.), the Company may cancel the car rental.
    • Article 13 (Domestic Reservation)
      • ① Time requirements for reservation shall be as follows:
        • 1. Reservation shall be made at least 24 hours prior to the day on which to rent the car.
        • 2. The coverage of reservation may be any period up to 60 days from the next day.
        • 3. The period for reservation shall be subject to change due to peak season or for any other reason, and the Company will post such change in its Web Site.
    • Article 14 (Overseas Reservation)
      • ① To rent a car in an overseas country, reservation shall be made at least 48 hours in advance.
      • ② For cars and other Services overseas, the same provided by Hertz International will be provided.
      • ③ For overseas car rental, the Company takes reservation as an agent, bearing no liability in connection with use of the car on rental. It is Hertz Internationl that provides car rental service overseas.
      • ④ Once the business association with Hertz International expires, the Company may either terminate the reservation service for overseas car rental, or procure a new rental car service provider.
  • CHAPTER 4. PAYMENT
    • Article 15 (Payment Method)
      • ① Payment for reserved car rental or service shall be made in one of the following methods:
        • 1. credit card (mainland and Cheju); or
        • 2. point issued by the Company.
      • ② In making payment overseas pursuant to overseas car rental reservation, such payement shall, as with domestic payment process, be made by credit card approved by the Company.
    • Article 16 (Delinquency)
      • ① If the payment by credit card for car rental is overdue, the terms and conditions of the company of the credit card used by the User shall apply. If the Company is notified by the credit card company of invalidation or rejection of the card transaction, the Company will immediately suspend the User’s using Homepage (suspension of ID and password) and contact the User to confirm any alternative method to make payment.
      • ② If attempt at contact to the Member with such credit card fails or no such confirmation is made until a designated day, the Company will terminate or revoke the Agreement with the User and cancel his membership.
  • CHAPTER 5. BONUS CLUB (MEMBER CLASS SYSTEM)
    • Article 17 (Application)
      • This Chapter shall apply to the Members of the Company.
    • Article 18 (Accumulated Days and Point Accreditation)
      • ①Members using LOTTE Rent-a-Car shall be entitled to accumulated number of rentals, each of which shall be counted one (1) upon one (1) rental incidence, regardless of the duration thereof.
      • ②With respect to point accreditation, Regular Members, Gold Members, and Double Gold Members shall be entitled to 5%, 7%, and 10% of the net rental charge, respectively.
    • Article 19 (Member Classes)
      • ① Regular Member - Member who completed process of subscribing membership on the Company's Home Page or at a branch.
      • ② Gold Member - Member who,after having subscribed as Regular Member, has recorded seven (7) or more rentals or 100,000 points or higher on an accumulated basis.
      • ③ Double Gold Member - Member who, after having subscribed as Regular Member, has recorded 40 or more rentals or 300,000 points or higher on an accumulated basis.
    • Article 20 (Use of Points, Correction, Cancellation and Extinction)
      • ①Those points which have been stored in excess of five (5) years since being initially accredited shall become extinguished automatically at the end of the month during which said five (5) years expires. The Company will so arrange that Members can view his points extinguishable at a relevant month in the Web Site.
      • ②The effective period of points, not accredited for the Member’s car rental, but provided additionally to the Member in marketing activities such as events held by the Company or an allied company shall be separately determined in line with the policy of the Company or the allied company, which will be posted in public.
      • ③In the event that the Member cancel the car rental and get refunded, his points shall be cancelled or re-credited.
      • ④When a Member uses his points, his points will be reduced in such a way that those points with the earliest expiration day will be extinguished first.
      • ⑤In no case a Member may transfer, lend or provide as security to a third party or otherwise dispose of his points.
      • ⑥In case of any error in connection with the accumulated points, the Member shall request the Company for correction within 60 days from the day on which such error took place, and the Company shall correct as requested within 60 days from the day of such correction; provided that the Member shall, if necessary, submit objective sources which can corroborate such error such as but not limited to receipts.
    • Article 21 (Matters to Check in Using Bonus)
      • ①Free use vouchers and other benefits of Members will be sent out after confirmation of the Company.
      • ②Free use vouchers and other coupons shall be sent out to the address of the Member as described in the Member information. Such vouchers and other coupons cannot be reissued and when they are lost and returned due to the Member’s negligence in maintenance of his information or delivery process, the Members shall bear the loss arising therefrom.
      • ③The privileges shall be inured only to the benefit of Members and no longer available to a Member once his membership is cancelled.
      • ④The effective period for various benefits shall be the period determined and notified by the Company.
      • ⑤The contents of the benefits shall be subject to change, suspension, or cancellation such as the Company’s mistake, error in description, providing benefits in substitution, addition or change of allied companies.
  • CHAPTER 6. OBLIGATIONS OF THE COMPANY AND USERS
    • Article 22 (Protection of Personal Information)
      • ① The Company may collect information necessary for processing reservation of car rental. The following is the essential information, with others being optional.
        • 1. name;
        • 2. resident registration number (for a Member) or alien’s registration number;
        • 3. address;
        • 4. phone number;
        • 5. wished ID (for a Member);
        • 6. password (for a Member);
        • 7. e-mail address (or a cell phone number); and
        • 8. international driving permit.
      • ② In collecting personal information which identifies the User, the Company shall obtain consent of the User.
      • ③ The Company, subject to its liability in full, shall not use so collected personal information in any way not in conformity with the purpose hereof or provide such information to a third party without the User’s consent; except where:
        • 1. the Company discloses to an insurance company the minimum scope of personal information of the User that is essential for signing an insurance contract (name, address, phone number);
        • 2. such personal information is provided for the purpose of statistics, academic research or market study, in a way the User is not identifiable;
        • 3. such personal information is provided to the driver in connection with the car rental;
        • 4. it is required by laws or regulations;
        • 5. it is necessary for settling the rental charge under the car rental agreement; or
        • 6. it is necessary for identification purpose to prevent using with stolen identity.
      • ④ Where the Company needs to obtain consent of the User under Paragraph 2 and 3, the Company shall in advance state clearly or display publicly matters set forth in Article 22(1), 24-2(1) of Act on Promotion of Utilization of Communication Network and Information Protection, such as the identification of the person in charge of personal information (department, name, phone number or other contact information), the purpose of information collection, and matters in connection with providing information to a third party (information receiver, the purpose of providing information, and the contents of information), subject to User’s cancellation of such consent at any time.
      • ⑤ The User may at any time demand viewing or correction of error of his personal information possessed by the Company, which the Company shall comply with immediately. If the User demands that an error be corrected, the Company will not use the relevant information until such error is corrected.
      • ⑥ The Company or any third party who has received personal information from the Company shall immediately destroy such information, once the purpose for collecting or receiving such information has been accomplished.
      • ⑦ The Company will maintain personal information possessed by the Company unless additionally contested by the Member.
    • Article 23 (Company’s Obligations)
      • ① The Company shall not commit any act prohibited by these Terms and Conditions or any act in conflict with the society’s good moral and order, and shall make the best endeavors to provide Service in a continuous and stable manner hereunder.
      • ② The Company shall equip itself with appropriate security system to protect the Users’ personal information (including credit information) so that the Users may use the Service (including the Internet) safely.
      • ③ The Company will not send out promotional e-mail to those Users who dislike receiving it.
    • Article 24 (Safekeeping of ID and Password)
      • ① Each member shall be responsible for safekeeping of his/her ID and password.
      • ② No member shall allow a third party to use his/her own ID and password.
      • ③ If it is brought to the notice of a member that his/her ID and password is stolen or being used by a third party, the member shall notify the Company thereof and comply with the Company’s instruction, if any given.
    • Article 25 (User’s Obligations)
      • ① The User shall comply with the relevant laws and regulations, matters set forth in these Terms and Conditions, and other guidelines or attention points instructed by the Company, and shall not engage in any act to interfere with the Company’s normal business process.
      • ② In applying for subscription of membership, the User shall fill in the application form with honesty and good faith and shall correct any changed matter to the truth. The User shall be liable for any issues which may arise due to his neglect of such correction.
      • ③ The User shall not commit any of the following acts:
        • 1. entering false information upon application or correction
        • 2. changing information displayed in the Homepage
        • 3. transmitting or posting information other than determined by the Company (computer program, etc.)
        • 4. infringement to intellectual property or copyright of the Company or any other third party
        • 5. any act causing defamation of or interference with business of the Company or a third party
        • 6. display or post in the Homepage obscene or violent message, pictures, or sound or any information running afoul of society’s good moral, tradition, or order.
        • 7. any act which the Company finds inappropriate such as providing misleading information.
      • ④ In the event that any information set forth in each subparagraph of the foregoing Paragraph or any information which the Company regards as inappropriate for operating the mall is displayed in Hompage or any site linked from the Homepage, the Company may at its discretion delete such information posted in the Homepage or inactivate such link; provided that the Company shall not be obliged to conduct such deletion of information or inactivation of such link.
  • CHAPTER 7. MISCELLANIES
    • Article 26 (Relationship between Homepage and Web Site to be Connected)
      • ① When the Homepage and another web site are connected via hyperlink (by letter, picture or video or in any other form), such web site shall be referred to as the connected web site.
      • ② The Company shall provide no guarantee covering any transaction with the User by means of the goods or services independently provided by the connected web site.
    • Article 27 (Copyright Ownership and Restriction on Use)
      • ① The Company shall be the rightful owner of copyright or any other intellectual property of all the works produced by the Company.
      • ② Without the Company’s prior consent, the User shall not copy, transmit, publish, distribute, broadcast or otherwise use or allow a third party to use the information obtained through the Company, Service or the Home Page for any profit-oriented purpose.
    • Article 28 (Dispute Resolution)
      • ① The Company will establish and operate a damage compensation processing team to reflect User’s feedback or complaint and compensate for any damage suffered by the User.
      • ② The Company shall immediately process feedback or complaint from Users; provided that, if instant processing is not feasible, the Company will notify the User of the reason and schedule for processing.
    • Article 29 (Jurisdiction and Governing Law)
      • ① Any lawsuit arising from a dispute between the Company and the User shall be filed in the court having jurisdiction over the address of the Company or the branch.
      • ② The law of the Republic of Korea shall govern the lawsuits between the Company and the User.
  • Copyright of these Terms and Conditions shall belong to the Company. Any unauthorized copy, reproduction, transmission or any other type of copyright infringement shall be hereby prohibited.
  • [Opinion] Articles 1 and Article 2 of the Special Provisions shall be relocated to Article 15 (2) and Article 14 (3), respectively.

Privacy Policy

LOTTE Rental (Hereinafter, the “Company”.) values customer information and complies with Act on Promotion of Utilization of Communication Network and Protection of Information, etc. The Company will let you know how and for what purpose your personal information you provided to us is being used and what action is being taken to protect personal information. Company will inform through website board(or individual notice) such information when personal information policy has amended. This policy will be enforced as of 5th Nov 2008

A. Personal information to be collected

  • The Company is collecting the user's personal information required for granting membership and providing services via its Web Site, and for other matters, users have discretion to give information.
    • (1) Required
      <For a member>
      • Name (in Korean): Information necessary for identification at the time of car rental reservation and pick-up
      • Date of birth and resident registration number
      • Address, phone number, cell phone number, e-mail: mailing of amendment of the Terms and Conditions, notice of car reservation/cancellation, membership card Other information for providing marketing data
      • international driving permit information such as number, class, aptitude test expiry date, and nationality: information necessary for checking eligibility
      • Internet ID and password: for identification of cyber branch users
    • (2) Optional (information necessary for providing services differentiated for the members)
      • Date of marriage and other anniversaries
      • Occupation; and name, address, and phone number of the employer company
    • (3) By clicking button of "I agree." or "I do not agree." to the terms and conditions on the Company's policy handling personal information, users may express whether or not to consent to collection of personal information. Clicking on "I agree." is deemed to be a consent to collection of personal information.
    • (4) When a non-member user is using service such as car reservation via the Web Site, the Company will collect the minimum set of information necessary for providing the service sought (reservation or cancellation of car rental, event participation, etc.), such as the name, resident registration number, cell phone number (or landline number), e-mail, etc.
    • (5) If a user who desires to use the Company's services (lease agreement, etc.) fails to meet the requirement set forth by the Company (delinquency in payment, bad credit, etc.), the user may provide a guarantor to secure the eligibility of the user. In such a case, the Company may collect the basic information (name, resident registration number, cell phone number, landline number, etc.) of the guarantor, which may be utilized to secure the contract between the user and the Company.
    • (6) While making reservation via landline phone, the conversation between the user and the Company may be recorded, which will be destroyed into irrecoverable form within 6 months.
  • Purpose of collecting personal information
    • Without a user's consent or a statutory requirement, the Company will not utilize the user's personal information beyond the scope provided by this Article.The personal information we collected is used for the following purposes.
      • fulfillment of contract on service provision, service fee settlement, car rental reservation, settlement of rental charge, shipping of goods, invoicing, financial services and related identification service, collection of charges, etc.
      • membership maintenance: identification related to using membership services, identity certification, prevention of bad members from using the service in a wrongful manner, prohibition of unauthorized use. confirmation of intention to join the membership, limitation on joining and number of joining, confirmation of age, handling customer issues and requests, notification of relevant matters.
      • utilization for marketing and advertisement: development and specialization of new service (product), delivery of promotional information such as sale events
      • Miscellanies
  • Period for preservation and use of personal information
    • (1) The Company will keep and use the personal information provided by users as long as the user is using the Company's services.
    • (2) Once the member cancels or withdraws from the membership or loses his/he eligibility, or the Company closes its business, the Company will forthwith destroy the personal information it has collected.
      • for information necessary for membership application: upon request for withdrawal from membership or a member’s losing membership
      • if collected for temporary purpose such as survey or event: when such survey or event is finished.
      • when the Company closes its business
      • other information in possession: when the purposes of colleting and using such information are achieved However, even after the purposes of colleting and using such information are achieved, some information required to be preserved under relevant laws or regulations such as the Commercial Code, Act on Consumer Protection in Electronic Commerce, etc. will be preserved for a certain period until it is destroyed.
      • record on withdrawals from contract or contractual offer: 5 years (Act on Consumer Protection in Electronic Commerce)
      • record on payment and provision of service or goods: 5 years (Act on Consumer Protection in Electronic Commerce)
      • record on handling of customer complaints or disputes: 5 years (Act on Consumer Protection in Electronic Commerce)
      • record on collection/processing and utilization of credit information: 3 years (Act on Utilization and Protection of Credit Information)
      • international driving permit number: 5 years (processing of fines and penalties for violation of parking and provisions of the Road Traffic Act)
Enter Information for My Info

정보보호 관리체계 ISMS 획득

고객님의 소중한 정보는 안전하게 관리되고 있습니다.
정보보호 관리체계 상세
회사명 롯데렌탈(주)
인증범위 자동차 및 일반상품 렌탈 서비스
유효기간 2014년 10월 31일 ~ 2017년 10월 30일

Date & Time

닫기
Pickup Date & Time
Return Date & Time
YYYY-MM-DD

Date & Time

닫기
Pickup Date & Time
Return Date & Time
YYYY-MM-DD

Location

닫기
Pickup Location
  • Additional charge will be added if return location is different from pick up location.
Return Branch

Location

닫기
Pickup Location
  • Additional charge will be added if return location is different from pick up location.
Return Branch

Delivery Service (DS)

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Information for Delivery Service (DS)

Information for Delivery Service (DS) information
Target Lotte rent-a-car member(Non-members can use Delivery Service after sign up for membership.)
Amount used Price: 15,000KRW / addition to rental fare
Payment method Creditcard with renter's name is required(corporate creditcard is available)
Serviceability Time and locations
  • morning 09:30~18:00 (Minimum 48 hours of lead time is required.)
  • With less than 48 hours of rental period, please contact to your selected location for availability.
    • Gangnam (02-3443-8000)
    • Nonhyeon (02-511-1001)
    • Jamsil (02-2203-8000)
    • Express Bus Terminal (02-3444-8000)
    • Guro (02-3664-8000)
    • Gangbuk (02-922-8000)
    • Seoul Station (02-715-0010)
    • Yeouido (02-785-8000)
  • Delivery service is not available when the service is lost.Customer contacts Please fill in exactly.

  • DS (Delivery Service) is for members only. (You can sign up for membership to use our DS)
  • If you choose i-PIN for verification, we might ask you for your residence id# to complete the Rental Agreement.
  • Reservation must be made by the renter. We might not able to provide DS if the actual renter did not make the reservaiton.
  • Service hours are different according to your location. (available area for DS: Entire Seoul)
  • DS rate is 15,000KRW (per rent), and additional fee will be charged if mileage exceeds 20km.
  • DS is payable with creditcard (or point) only with renter's name on it.
    (Payment can not be made for cash (cash / free pass) accompanied by credit information when rental vehicles are rented.)
  • Due to preparation of a vehicle and the driver, reservation must be made at least 48 hour prior to the pick up. The service may be limited according to the request of schedule change.
  • The vehicle shall arrive on your locaiton within 30 minutes from requested time depends on traffic.
  • Rental period starts from the moment that you sign on the rental agreement.
  • DS rate will be charged to the if a customer cancels DS due to change of mind,.
  • Booking time and location changes can be made only three hours prior to the appointment, and you must inquire directly to the relevant point. 
  • DS is a proactive call to location & Customer Center when Early / returning delay / period extension.
    • If you have not contacted location & Customer Center, the DS service may be limited.

Delivery Service provided locations

Seoul
Delivery Service provided locations information
provided locations Delivery Service provided locations
Gangnam Gangnam-gu, Seocho-gu, Songpa-gu, Seongdong-gu
Nonhyeon
Jamsil Songpa-gu, Gangdong-gu
Express Bus Terminal Seocho-gu, Gwanak-gu, Dongjak-gu, Yongsan-gu, Gangnam-gu
Guro Geumcheon-gu, Gwanak-gu, Yangcheon-gu, Dongjak-gu
Gangbuk Seongbuk-gu, Gangbuk-gu,, Dobong-gu, Nowon-gu
Seoul Station Yongsan-gu,, Mapo-gu, Jung-gu, Jongno-gu, Seodaemun-gu, Dongdaemun-gu
Yeouido Gangseo-gu, Yangcheon-gu, Yeongdeungpo-gu, Dongjak-gu, Yongsan-gu
  • In case of accident DS return is not possible. Please return the vehicle to your selected location.
  • Customers are responsible for parking fees and fines before the vehicle return.
  • Available location will be set auromatically after you input your address.
  • Assistance for DS: Contact Locations of Lotte rent-a-car, or customer center (1588-1230)

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If you select a point on the My Branch list rent my point and return point is automatically registered.

My Branch list information
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Examples : 209, Sejong-daero | 1595, Sangam-dong

  • If the Road address is not detected, please check at http://www.juso.go.kr.
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Examples : 209, Sejong-daero | 1595, Sangam-dong

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Members Benefits

Member Discount

Up to 60% Discount!

Get 35%~45% Off of your short term rental fee.

Members Discount information
Category General Member Gold Member Double Gold Member
Discount Rate
(Online Discount Rate)
Weekdays 35% (40%) 40% (45%) 45% (50%)
Weekend
(Holidays)
35% (40%) 40% (45%) 45% (50%)
  • Discount only applies to general vehicle rental (24 hours or more), and different rate applies to Jeju location.
  • Discount offer cannot be combined for the rental fee.Ex) Membership discount cannot be combined with a promotional discount.

Weekend Criteria

  • Holiday (Weekends) : Friday 12AM - Sunday 11:59 PM
  • (Public) Holiday: Day before the holiday 12AM - Holiday 11:59 PM

Details of Member Level Benefits

normal Member Discount information
Eligibility Sign up for membership on website.
Free Upgrade Benefit A free vehicle upgrade service is provided when you reach a certain rental frequency at each membership level When you rent a car for 5th, 15th, 25th, 35th, 45th, or 55th time (+10 rentals unit) Compact vehicle for the appointment -> upgrade to intermediate-sized vehicle Intermediate-sized vehicle for the appointment -> upgrade to full-sized vehicle
  • CDW and late fees shall be applied based on the upgraded vehicle type
  • Premium vehicles, imported vehicles, SUVs/RVs, and vans are excluded from the upgrade promotion
  • Only the corresponding vehicle availability applies (no rain checks)
  • Please apply in advance for the upgrade service so that we have enough time to have your car ready. For further questions, please ask in any office.
Free Pass Benefit A one-day (24-hour) free pass is provided when you reach a certain rental frequency at each membership level When you accumulate a history of five rentals, a free pass for a compact vehicle rental is provided When you accumulate a 10, 20, 30, 40, or 50 (+10 rental units) rental history, a free pass for an intermediate-size vehicle is provided. Example: When you return your fifth rental car, a mobile free pass will be provided which can be used towards your sixth rental within the valid period.
  • However, you must sign up for CDW
  • Expiration date: 6 months after the issued date
Birthday Discount Benefits 50% discount offer
  • Birthday discount is limited for peak season.
  • Customers with birthday in July → discount can be applied in June.
  • Customers with birthday in August → discount can be applied in September.
Additional Discount Benefits
  • CDW 20% discount
  • Additional 5% off when you make online reservation
  • Additional 5% off on weekdays
  • Rental records and Point Accumulation is based on a single lessee (who signs the contract).
  • Internet reservation is only available once during a single period.
gold Member Discount information
Eligibility Have 7 or more vehicle rental records, after signing up as a general member. Gold Member benefits apply upon your 8th rental.
Free Upgrade Benefit A free vehicle upgrade service is provided when you reach a certain rental frequency at each membership level When you rent a car for 5th, 15th, 25th, 35th, 45th, or 55th time (+10 rentals unit) Compact vehicle for the appointment -> upgrade to intermediate-sized vehicle Intermediate-sized vehicle for the appointment -> upgrade to full-sized vehicle
  • CDW and late fees shall be applied based on the upgraded vehicle type
  • Premium vehicles, imported vehicles, SUVs/RVs, and vans are excluded from the upgrade promotion
  • Only the corresponding vehicle availability applies (no rain checks)
  • Please apply in advance for the upgrade service so that we have enough time to have your car ready. For further questions, please ask in any office.
Free Pass Benefit A one-day (24-hour) free pass is provided when you reach a certain rental frequency at each membership level When you accumulate a history of five rentals, a free pass for a compact vehicle rental is provided When you accumulate a 10, 20, 30, 40, or 50 (+10 rental units) rental history, a free pass for an intermediate-size vehicle is provided. Example: When you return your fifth rental car, a mobile free pass will be provided which can be used towards your sixth rental within the valid period.
  • However, you must sign up for CDW
  • Expiration date: 6 months after the issued date
Birthday Discount Benefits 55% discount offer
  • Birthday discount is limited for peak season.
  • Customers with birthday in July → discount can be applied in June.
  • Customers with birthday in August → discount can be applied in September.
Additional Discount Benefits
  • CDW 20% discount
  • Additional 5% off when you make online reservation
  • Additional 5% off on weekdays
Further Benefits
  • Membership Upgrade Gift Mobile Gift card (values at 3,000won)
  • Only available to newly upgraded member who have agreed to receive SMS messages.
  • Rental records and Point Accumulation is based on a single lessee (who signs the contract).
  • Internet reservation is only available once during a single period.
double gold Member Discount information
Eligibility Have 40 or more vehicle rental records after signing up as a general member. Double Gold Member benefits apply upon your 41th rental.
Free Upgrade Benefit A free vehicle upgrade service is provided when you reach a certain rental frequency at each membership level When you rent a car for 5th, 15th, 25th, 35th, 45th, or 55th time (+10 rentals unit) Compact vehicle for the appointment -> upgrade to intermediate-sized vehicle Intermediate-sized vehicle for the appointment -> upgrade to full-sized vehicle
  • CDW and late fees shall be applied based on the upgraded vehicle type
  • Premium vehicles, imported vehicles, SUVs/RVs, and vans are excluded from the upgrade promotion
  • Only the corresponding vehicle availability applies (no rain checks)
  • Please apply in advance for the upgrade service so that we have enough time to have your car ready. For further questions, please ask in any office.
Free Pass Benefit A one-day (24-hour) free pass is provided when you reach a certain rental frequency at each membership level When you accumulate a history of five rentals, a free pass for a compact vehicle rental is provided When you accumulate a 10, 20, 30, 40, or 50 (+10 rental units) rental history, a free pass for an intermediate-size vehicle is provided. Example: When you return your fifth rental car, a mobile free pass will be provided which can be used towards your sixth rental within the valid period.
  • However, you must sign up for CDW
  • Expiration date: 6 months after the issued date
Birthday Discount Benefits 60% discount offer
  • Birthday discount is limited for peak season.
  • Customers with birthday in July → discount can be applied in June.
  • Customers with birthday in August → discount can be applied in September.
Additional Discount Benefits
  • CDW 20% discount
  • Additional 5% off when you make online reservation
  • Additional 5% off on weekdays
Further Benefits Membership Upgrade Gift Mobile Gift card (values at 5,000won) Only available to newly upgraded members who have agreed to receive SMS messages. When rented for 72 hours or more during weekdays, free rental return service within vicinity (5Km or less)
  • excludes Jeju
  • Service only available for request made 24hours prior, and subject to change during high season, etc.
  • Rental records and Point Accumulation is based on a single lessee (who signs the contract).
  • Internet reservation is only available once during a single period.

Points Redemption Criteria

If 50,000 or more Rent-A-Car points have accumulated, it is possible to cash out points for use towards car rental at any LOTTE Rent-A-Car location.

  • LOTTE rent-a-car points can be redeemed if 50,000 or more have accumulated.
  • Points redemption is only available for general vehicle rentals for less than 30days.
  • Points redemption is only available towards rental fee. (CDW, DS, one-way rental, refueling service charge not available)
  • Please check your points balance when making reservations, and mark the box if you would like to use your points  and if your points are 50,000 or more. Type in the amount of points you would like to redeem.
  • Points Redemption will take place on the day of rental, at the rental location.
  • If points are redeemed towards the rental fee, redeemed amount does not apply to points accumulation.
  • However, this only applies to the points accumulated before January 12, 2015.If 50,000P or more rental points are accumulated, the remaining points may be used.

Converting your points to a discount coupon

If your cumulative point is less than 50,000 points, you can exchange with 50%~60% discount coupon.

  • If your total rental points are 50,000 P or less, you may request the conversion to discount coupons for rental.
  • (General Member 50% discount coupon / Gold Member 55% discount coupon / Double Gold Member 60% discount coupon)
  • Partial request of [point conversion] is also available
  • ex) 25,000 point for 1 discount tickets Deduct → 10,000 point for a discount tickets and remaining 15,000 point can be used for another discount tickets subsequently
Converting your points to a discount coupon information
Total Rental Points Redemption Detail Etc
1~9,999 50~60% off Discount Coupon(1 Ticket)
  • Car types : All cars (Imported cars excluded)
  • Available location : All locations (excluding Jeju)
  • Expiration period : 1 year after emission
10,000~19,999 50~60% off Discount Coupon(2 Ticket)
20,000~29,999 50~60% off Discount Coupon(3 Ticket)
30,000~39,999 50~60% off Discount Coupon(4 Ticket)
40,000~49,999 50~60% off Discount Coupon(5 Ticket)
  • Point conversion request is available through the website or customer service (1588-1230)
  • If you have any additional questions, please make inquiries through the website customer service or call our customer service (1588-1230)
  • The request period is until the last day of every month, and the discount coupon will be sent to you via SMS the next month.
  • This policy may be modified by the company at its sole discretion, and a new provision shall prevail over the previous provision.

Auto Accident Car Damage Waiver (CDW)

Additional 20% Discount

Get 20% off your CDW fee when you sign up for CDW.

All losses or damages to the rented vehicle, for any reason attributable to the customer, during the rental period iscustomer’s responsibility. However, Car Damage Waiver (CDW) is an optional service which offers protection from financialliability for losses or damages to the rented vehicle through your fault.

Vehicle Repair Cost

All losses or damages to the rented vehicle, for any reason attributable to the customer, during the rental period is the customer’s responsibility. (However, Car Damage Waiver (CDW) is an optional service which offers protection from financial liability for loss or damage to the rented vehicle through your fault.)

Compensation for Inactive Vehicle

If the rented vehicle needs to be repaired from the accident, the customer is responsible for the loss of revenue for the rental car during the repair period. In such case, the customer will be charged for 50% of normal rental fee.

Insurance Rental Loss Deductible

By paying 300,000won, you are automatically signed up and will have a worry-free insurance rental.

International Hertz Reservation Discount Service

Up to 25% Discount

Get 10% - 25% off when you make a Hertz car rental reservation through LOTTE Rent-A-Car international service

  • When you use LOTTE rent-a-car international reservation service, you can conveniently use Hertz Car Rental in over 150 countries, 6,500 locations, with a 550,000 vehicle inventory.
  • Let us know in advance the type of a rental vehicle, return location, rental date, and arrival flight number when you make a reservation, and enjoy a more convenient and faster international car rental service. 10 - 25% discount available depending on locations.
  • International reservation is only available to lessees who are 25 years of age or older. Rental requirements and eligibility mayvary by location, so please review the information thoroughly when making reservation.

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